TERMS & CONDITIONS
ARRIVAL
TIME
BRINGING YOUR OWN HORSE
WEATHER CONDITIONS
CANCELLATION POLICY
You are able to reschedule your booking at any time up to 24 hours before.
We completely understand that circumstances arise that sometimes prevent people from maintaining their booking commitment, in return we would like our clients to understand that once a booking has been made, that position is no longer available for someone else to have their lesson. Therefore, we have a cancellation policy in place.
GIFT VOUCHERS PURCHASED
WEIGHT LIMITATIONS
SHARED LESSONS
RIDERS AGE
RIDERS ATTIRE
BARN RULES
- Please drive slowly up past the house and sheds & park near the stables.
- Upon arrival, entry is via the stables.
TIME
- Please arrive 5 minutes before your allotted lesson time to allow you time to commence your lesson. If you arrive earlier, please wait in the seating area until your allotted lesson time commences.
- If you are late, your lesson will still finish on the hour.
BRINGING YOUR OWN HORSE
- There's a large area to comfortably drive and park your float.
- We have a hitching rail or a yard for you to tack your horse up in, water is available at the horse wash.
- If you tie up at your float, please keep your vehicle attached to the float when horse is tied there.
- Please pick up all manure and hay before leaving.
WEATHER CONDITIONS
- All lessons will proceed unless you hear from Mary via text. Please be aware that weather conditions may be different at our location.
- If it's raining, unmounted lessons will proceed in the comfort of the stables.
- For advanced riders, the lesson will be rescheduled. You will receive a text if this is the case.
CANCELLATION POLICY
You are able to reschedule your booking at any time up to 24 hours before.
We completely understand that circumstances arise that sometimes prevent people from maintaining their booking commitment, in return we would like our clients to understand that once a booking has been made, that position is no longer available for someone else to have their lesson. Therefore, we have a cancellation policy in place.
- Lessons/Pony Squad - 24 hour cancellation policy. Less than 24 hours, or not showing up, payment is forfeited. There are no refunds/transfers.
- Sunday Clinics - 24 hour cancellation policy - please note these are semi-private lessons and 2 participants are required for each session. If one participant cancels, the lesson will become a half hour private lesson.
- Clinics - 7 day cancellation policy. A refund will be given with a withdrawal fee of 25% being retained by Ellamber Park Equestrian for administration fees.
GIFT VOUCHERS PURCHASED
- Gift Vouchers are non-refundable and non-transferable and have a 3 year expiration date from the time of purchase.
WEIGHT LIMITATIONS
- With our current team of lesson horses we can accommodate riders under a fit 85kg.
- Ground work & horse care lessons are available to all.
SHARED LESSONS
- If riding a school horse, riders are required to have private lessons first to ensure they can do the basics of being able to safely & competently groom saddle & bridle with limited supervision.
- They must also be able to ride independently at walk, trot and steer.
RIDERS AGE
- For riding lessons, the minimum age is 4 years.
RIDERS ATTIRE
- Current ASA approved Riding Helmet - available to hire $10 per lesson
- Riding boots or boot with a low heel
- Jodphurs/long pants
BARN RULES
- Visitors please remain in seated areas whilst lessons are in progress, please stay away from the arena fence.
- Visitors please do not touch any horses.
- Children must be supervised at all times.
- No dogs are permitted out of vehicles.
- No smoking on the property.